Terms of Service

1. Eligibility & Authority

You must be at least 18 years old, or the age of majority applicable in your jurisdiction, to use our Services.

If you use our Services on behalf of a company, organisation, or other legal entity, you represent that you have authority to enter into agreements on its behalf.

You agree to provide accurate and complete information when communicating with SLACODE and to keep relevant information reasonably up to date. You are responsible for maintaining the confidentiality of any credentials, access information, or accounts provided to you.

2. Description of the Services

SLACODE provides digital development, software engineering, AI automation, ERP implementation, and technology consulting services. Our Services include:

• Frontend Development: Websites, user interfaces, customer portals, dashboards, and responsive web applications.
• Backend Development: APIs, databases, secure authentication, third-party integrations, server-side systems, and cloud architecture.
• AI Automations: AI-powered workflows, autonomous agents, document intelligence, CRM automations, and LLM integrations.
• Software Development: Custom software applications, SaaS platforms, internal business tooling, and enterprise platforms.
• ERP Software: Comprehensive business management systems and operational workflows tailored to company requirements.
• Tech Consultation: Architecture design, security audits, technology stack planning, and engineering implementation guidance.

The specific scope of Services provided to a client is defined by the applicable project agreement or statement of work.

3. Projects, Fees & Billing

Project fees, payment schedules, milestones, deliverables, and other commercial terms will be set out in the applicable proposal, quotation, statement of work, invoice, or agreement.

You authorize SLACODE to invoice and collect applicable fees according to agreed terms. Work outside the agreed scope may require additional written approval and is subject to supplementary fees.

Unless otherwise stated in writing or required by applicable law, payments for Services already performed are non-refundable.

4. Acceptable Use Policy

You agree not to misuse our Services. For example, you will not:

• Use our Services unlawfully or to violate the legal rights of others;
• Request or employ Services for illegal activities or fraudulent schemes;
• Upload or transmit viruses, malware, ransomware, trojans, or malicious code;
• Attempt to gain unauthorized access to our infrastructure, servers, or client data;
• Interfere with or disrupt the security, availability, or performance of our Services;
• Reverse engineer SLACODE-owned proprietary frameworks except where strictly permitted by applicable law; or
• Supply content, data, or code that infringes intellectual property or confidentiality rights.

5. Client Content & Data

You may provide documents, images, text, software, databases, credentials, and business materials to SLACODE in connection with the Services (“Client Content”).

You retain full ownership of your Client Content. You grant SLACODE a limited, non-exclusive licence to host, store, process, and modify Client Content solely as reasonably necessary to provide the contracted Services.

You represent and warrant that you hold all necessary rights, permissions, and consents for all Client Content provided to us.

6. Intellectual Property

SLACODE retains ownership of its pre-existing intellectual property, including its software, reusable architecture, frameworks, libraries, templates, methodologies, tools, and know-how developed independently of a specific client project.

Ownership of project-specific deliverables will be transferred in accordance with the specific written project agreement upon receipt of full payment.

Third-party open-source components, APIs, and AI models remain subject to their respective open-source or commercial licences.

7. Third-Party Services

Our Services may integrate with third-party platforms, APIs, cloud hosts, AI providers, and payment processors.

SLACODE does not control third-party services and is not responsible for their availability, uptime, policy modifications, or discontinuation. If a third-party API changes, supplementary engineering may be scoped.

8. AI & Automated Services

Certain Services deploy artificial intelligence, machine-learning models, and autonomous AI agents.

AI-generated outputs can occasionally be inaccurate or inconsistent. You are responsible for reviewing and verifying AI outputs prior to relying on them for critical legal, financial, healthcare, employment, or safety decisions.

9. Privacy

Your use of the Services is subject to our Privacy Policy, which explains how we collect and process personal data in accordance with the Maltese Data Protection Act (Cap. 586) and the EU GDPR.

10. Confidentiality

Each party agrees to maintain the strict confidentiality of non-public proprietary information disclosed by the other party and use it exclusively for fulfilling project engagements.

11. Disclaimers

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, SLACODE disclaims all warranties express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, SLACODE will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or business opportunities.

SLACODE's total aggregate liability arising out of or relating to the Services will not exceed the amounts actually paid to SLACODE for the specific Services giving rise to the claim during the twenty-four (24) months preceding the incident.

13. Indemnification

You agree to indemnify, defend, and hold harmless SLACODE and its officers, employees, and contractors from any third-party claims, liabilities, or expenses arising from your breach of these Terms, misuse of Services, or infringement via Client Content.

14. Term & Termination

These Terms remain in effect while you use our Services. SLACODE may suspend or terminate services where permitted by law if you materially breach these Terms or fail to meet payment terms. Accrued payment obligations survive termination.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of Malta, subject to applicable European Union regulations and the Maltese Civil Code (Cap. 16).

Disputes will be subject to the exclusive jurisdiction of the competent courts of Malta, without prejudice to mandatory rights available under Malta's Consumer Affairs Act (Cap. 378) where applicable.

16. Changes & Contact Us

We may update these Terms periodically. For questions regarding these Terms or to request enterprise agreements, contact: